Field Service Technician

3 weeks ago

Edmonton, Alberta, Canada Alfa Laval Full time

At Alfa Laval, we're committed to accelerating success for our customers, people, and planet. Our team thrives in a diverse and inclusive workplace based on care and empowerment. We're looking for a dedicated Field Service Technician to join our team.

The successful candidate will provide 24/7 on-call field service support, troubleshooting, and training at customer locations on mechanical and electrical components of Decanters, High Speed Separators, and Plate Heat Exchangers. This includes performing preventive maintenance, emergency and warranty repairs, installation supervision, commissioning of new equipment, system audits, process troubleshooting, technical support, and working independently to minimize customer downtime and manage travel costs and operating expenses associated with field service visits.

The ideal candidate will possess strong verbal and written skills, with the ability to sell and promote upgrades, parts, and services to customers via phone and face-to-face visits to grow the aftermarket business.

Key Responsibilities:

  • Provide on-site service, including investigating and resolving technical problems on mechanical and electrical components of Decanters, High Speed Separators, and Plate Heat Exchangers.
  • Install, configure, modify, overhaul, fault diagnose, and repair Alfa Laval products, equipment, and systems purchased by customers.
  • Perform trial test runs when work is completed to ensure performance rates and quality meet established specifications.
  • Document the equipment serviced, parts used, travel/site hours, and expenses to support customer invoicing.
  • Advise operators and maintenance personnel of operating procedures for working safely around our equipment.
  • Perform preventive maintenance service calls on customer equipment.
  • Assist customer maintenance personnel with technical and procedural troubleshooting techniques.
  • Assist and train customer maintenance and supervisory personnel on how to operate our equipment and perform maintenance tasks.
  • Proactively visit customers to develop new customer relationships and maintain great current relations with existing customers.
  • Review upcoming service visits and specific customer requests to ensure excellent customer service and customer experience.
  • Proactively recommend replacement parts, critical stock parts, and system upgrades, service, and reliability-related site visits via phone and/or in person.
  • Prepare customer service reports after each service visit to effectively communicate findings, work performed, recommendations, and suggested replacement or spare parts.
  • Manage travel arrangements and expenses.
  • Travel approximately 50% (passport required).
  • Provide a daily report of activity to the Field Service Manager when on a job and when working from the home office.
  • Act per Alfa Laval standards (from start to end of a job). Work as per our ISO9001, QHSE requirements.
  • Platform/Offshore work required.

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