Banking Financial Services Expert

1 week ago


Old Toronto, Canada RBC Full time
Enhance Client Experience as a Private Banking Associate

Royal Bank of Canada (RBC) is seeking an experienced Banking Financial Services Expert to join their team in Toronto, Canada. As a key member of the Private Banking team, you will be responsible for creating an enhanced client experience by fulfilling incoming servicing requests via email and phone and identifying unmet client needs through daily interactions.

About the Role:

The successful candidate will be an everyday banking expert specialized in delivering high-level service and support, transaction excellence, digital education, and opportunity spotting. They will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone.

Key Responsibilities:
  1. Fulfill incoming servicing requests via email and phone in a timely and accurate manner.
  2. Identify unmet client needs through discovery in daily interactions and champion digital education to enable our clients to engage with RBC through the channel of their choice.
  3. Deliver a tailored client experience to all Private Banking clients, ensuring exceptional service and support.
  4. Maximize the use of technology to streamline processes and improve efficiency.
Requirements:

To succeed in this role, you will require:

  • A minimum of 2-3 years of banking experience, preferably in private banking or a related field.
  • Strong working knowledge of Microsoft Office Suite.
  • Proven client service skills, including excellent communication and interpersonal skills.
  • Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer:

RBC offers a comprehensive compensation package, including a competitive salary, bonuses, and flexible benefits. The estimated salary for this position is around $75,000-$90,000 per year, based on industry standards and location.

You will have the opportunity to work in a dynamic, collaborative, and progressive team environment, with leaders who support your development through coaching and managing opportunities.

RBC is committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.



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