Hotel Front Desk Clerk

4 weeks ago


Kenora District, Canada Kenora Travelodge Full time

Hotel Night Auditor Job Description

At Kenora Travelodge, we are seeking a detail-oriented and organized individual to fill the role of Hotel Night Auditor. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel's night audit process.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve complaints and claims in a professional and courteous manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary.
  • Provide general information about points of interest in the area to guests.
  • Process guests' departures, calculate charges, and receive payments in a prompt and accurate manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with precision and attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal hotel operations.
  • Clerical duties, such as faxing, filing, and photocopying, will also be a part of this role.
  • Assist clients/guests with special needs, providing exceptional customer service at all times.
  • Contact customers to deliver requested wake-up calls, ensuring that guests are well taken care of.

Personal Suitability:

  • Client focus and dependability are essential qualities for this role.
  • Excellent oral and written communication skills are necessary for effective interaction with guests and colleagues.
  • Flexibility and a positive attitude are also required to adapt to changing situations and priorities.
  • Organized and reliable, you will be able to maintain accurate records and meet deadlines.
  • A team player with excellent interpersonal skills, you will work collaboratively with colleagues to achieve hotel goals.

Experience:

  • Experience is an asset, but not required. We are open to training the right candidate.
  • This is a permanent position with 35 hours of work per week.
  • The working language is English.


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