Branch Manager

1 day ago

Golden Horseshoe, Canada ARS Global Emergency Management CA Full time
Job Summary

We are seeking a highly experienced and skilled Branch Manager to lead our team in Toronto. As a key member of our management team, you will be responsible for overseeing all aspects of our branch's operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction.

Key Responsibilities
  • Operations Management
    • Oversee all aspects of the branch's operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction.
    • Monitor service activity to ensure that file communications, client authorizations, documentation, and digital filing align with corporate expectations.
    • Assignment protocols for claims and service requests.
    • Services rendered follow company policies, industry standards, and safety regulations.
    • Champion prompt resolution of claim escalations and team discrepancies.
    • Enforce corporate expectations with all subtrade and vendor engagements up to and including: authorizations, safety, liabilities, quality of work, timeliness of work, warranties, and payables.
    • Maintain visibility of role specific targets related to invoicing, file performance, and corporate KPI's.
    • Take assignment of claims and/or duties as directed by General Manager.
  • Customer Service
    • Establish and maintain strong relationships with clients, stakeholders, and insurance professionals.
    • Address client concerns and inquiries promptly and professionally.
    • Ensure that all projects meet and exceed client expectations.
    • Drive timely and informative communication within project teams, both internally and externally.
    • Lead the branch and related services to be profitable and sustainable.
    • Obtain invoicing targets at mid month and support the delivery of said targets by month end.
    • Manage Accounts Receivable and support the corporate escalation process for collections.
    • Complete monthly meetings with Project Managers to review status of all jobs.
    • Prepare monthly performance reports for General Manager including action plans on findings.
  • Quality Control
    • Ensure that all restoration work is completed to the highest quality standards.
    • Conduct site inspections and audits to verify compliance with company procedures and industry best practices.
    • Support participation and collection of client feedback.
    • Include shadowing audits for both emergency response and restoration activities.
    • Implement continuous improvement initiatives to enhance service delivery.
    Requirements
    • 7+ years of experience in the restoration industry, with a focus on water and fire damage restoration.
    • Proven leadership and team management skills.
    • Strong knowledge of restoration processes, techniques, and equipment.
    • Excellent communication and interpersonal skills.
    • Ability to manage multiple projects simultaneously and meet deadlines.
    • Financial acumen with experience in budgeting and financial management.
    • Proficiency in using restoration management software and other relevant technology.
    • Valid driver's license and clean driving record.
    • IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Mold Remediation Specialist (MRS).

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