Houseperson (Full Time)

1 month ago

Ottawa, Ontario, Canada Accor Full time
Job Title: Houseperson (Full Time)

Join our team at Fairmont Château Laurier in Ottawa, Canada, as a Houseperson. This role is a great opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests.

Job Summary

We are seeking a highly motivated and detail-oriented Houseperson to join our Housekeeping team. As a Houseperson, you will be responsible for ensuring that our guest rooms and public areas are clean, comfortable, and well-maintained. You will work closely with our Housekeeping Leadership Team to provide exceptional service to our guests and ensure that our hotel meets the highest standards of cleanliness and quality.

Responsibilities
  • Provide professional, friendly, and engaging service to all guests, responding timely to any special requests.
  • Assist Room Attendants to ensure guest rooms are prepared efficiently.
  • Clean all assigned areas, including sanitizing, dusting, pickup and delivery of linen from rooms/carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenish rooms with supplies, maintaining exterior cleanliness, etc.
  • Collect dirty linen, garbage, and recyclables from Room Attendants' carts and closets.
  • Maintain inventory in the Housekeeping closets.
  • Foster positive cross-departmental relationships to create a seamless experience.
  • Follow detailed housekeeping standards as set through our ALL Safe – Stay Well, Leading Quality Assurance, and Accor's brand standards.
  • Follow departmental policies and procedures.
  • Follow all safety and sanitation policies.
  • Participate in renovation projects as needed.
  • Report necessary maintenance items.
Qualifications
  • Warm and caring personality; previous housekeeping experience an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Excellent guest service skills.
  • Highly responsible and reliable.
  • Ability to work cohesively as part of a team with minimum supervision.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Must have a good command of the English language.
Additional Information

Constant standing and walking throughout shift. Must be able to perform physically demanding work, including frequent kneeling, pushing, pulling, lifting. Occasional ascending or descending ladders, stairs, and ramps.

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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