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Retail Store Manager

2 months ago

BlandfordBlenheim, Canada OHM CONVENIENCE INC Full time
Job Title: Retail Store Supervisor

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at OHM Convenience Inc. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:
  • Supervise and Train Staff: Lead and develop a team of sales associates, providing guidance and support to ensure they meet sales targets and provide exceptional customer service.
  • Assign Sales Workers to Duties: Effectively manage the workload of sales associates, ensuring they are equipped to handle customer inquiries and sales transactions.
  • Hire and Train or Arrange for Training of Staff: Recruit and onboard new staff members, providing comprehensive training to ensure they meet the needs of our customers.
  • Authorize Payments and Order Merchandise: Process payments and manage inventory levels, ensuring our store is well-stocked and customers have access to the products they need.
  • Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels and meet the needs of our customers.
  • Sell Merchandise and Prepare Reports: Engage with customers, promote products, and prepare sales reports to inform business decisions.
  • Resolve Issues and Organize Inventory: Address customer complaints and concerns, and maintain a well-organized store environment.
  • Supervise and Coordinate Activities of Workers: Lead and motivate staff to achieve sales targets and provide excellent customer service.
  • Oversee Payroll Administration: Manage payroll processes, ensuring accurate and timely payment to staff.
  • Conduct Performance Reviews: Regularly evaluate staff performance, providing feedback and coaching to support their growth and development.
Support for Diversity and Inclusion:
  • Accessible and Inclusive Recruitment: Implement accessible recruitment practices to attract and hire candidates from diverse backgrounds.
  • Support for Newcomers and Refugees: Provide mentorship programs and training to support the integration of newcomers and refugees into our team.
  • Support for Veterans: Offer workshops and resources to help veterans transition into the civilian workforce.
  • Support for Indigenous People: Provide cultural competency training to create a welcoming work environment for Indigenous workers.
  • Support for Mature Workers: Implement phased retirement options and provide awareness training to support the inclusion of mature workers.
  • Support for Visible Minorities: Implement hiring policies that discourage discrimination and provide diversity and cross-cultural training to create a welcoming work environment.