Customer Service Supervisor

2 weeks ago


Toronto, Ontario, Canada STARLIGHT INTERNATIONAL TRAVEL Full time

STARLIGHT INTERNATIONAL TRAVEL seeks a highly organized and skilled Customer Service Supervisor to oversee the customer service team.

About the Role

This is a challenging opportunity for an experienced professional looking to take their career to the next level.

Key Responsibilities
  • Sales Operations: Assign sales workers to duties, ensuring maximum productivity and efficiency in our fast-paced environment.
  • Talent Development: Hire and train or arrange for training of staff, focusing on interest or professional development courses to enhance employee skills.
  • Work Scheduling: Establish work schedules that meet business needs while considering employee preferences.
  • Performance Evaluation: Prepare reports on sales volumes, merchandising, and personnel matters, as well as conduct performance reviews to identify areas for improvement.
Requirements

To be successful in this role, you will require:

  • A Permanent contract with a 35-40 hour workweek.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment with attention to detail.
  • An organized approach to task management and prioritization.
  • A team player mindset, with experience supervising office and volunteer staff.
Compensation Package

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. This estimate is based on industry standards for similar roles in the area.


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