Department Head
3 weeks ago
At No Frills, we are seeking a highly skilled and motivated Department Head to join our team. As a key member of our store leadership, you will be responsible for overseeing the daily operations of our produce department, ensuring that our customers receive exceptional service and experience.
Key Responsibilities:
- Train and develop staff to provide excellent customer service and ensure that they understand our store policies and procedures.
- Schedule department staff to meet business needs and ensure that our store is always fully staffed.
- Handle customer complaints in a professional and efficient manner, ensuring that our customers feel valued and respected.
- Comply with all Health and Safety and Food Safety policies within the store and ensure that all staff follow these policies.
- Train and motivate staff to achieve their full potential and provide ongoing feedback and coaching.
- Delegate and prioritize workload for staff to ensure that tasks are completed efficiently and effectively.
- Effectively merchandise and promote our products to drive sales and increase customer engagement.
- Recommend aggressive and achievable sales goals and maintain up-to-date information about market trends and competitor activities.
- Ensure that our store is always clean and well-maintained, with proper product rotation and signage.
- Accountable for store operations in the absence of the Franchisee, including key carrying and alarm responsibilities.
Requirements:
- 2 years of management experience, preferably in a retail environment.
- Demonstrated understanding of critical success factors for the No Frills concept, including our low-price image and produce department's impact on store performance.
- Excellent communication skills, with the ability to manage people and work with minimal functional direction.
- Solid knowledge of all aspects of the produce area, operations, and products.
- Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are unsure whether your experience matches every requirement, we encourage you to apply anyway. We are looking for varied perspectives and diverse experiences to add to our team.
Please note that candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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