Grocery Department Lead

2 weeks ago


Toronto, Ontario, Canada Farm Boy Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Grocery Department Lead to join our team at Farm Boy Inc. The successful candidate will be responsible for ensuring the effective management of the grocery department, including ordering, merchandising, labour scheduling, and customer service.

Key Responsibilities
  • Provide exceptional customer service and support Farm Boy's vision of delivering the best fresh shopping experience.
  • Work closely with the Store Manager and Retail Specialist to develop and implement strategies to achieve business objectives.
  • Lead and develop a high-performing team, including interviewing, training, coaching, and motivating team members.
  • Ensure effective communication and collaboration with the team, including one-on-one coaching, huddles, and metrics.
  • Responsible for retail operations and deliverables, including inventory management, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, and payroll.
  • Participate in store coverage rotation as a Manager on Duty, including opening and closing the store, and supporting alarm system emergency contacts.
  • Ensure compliance with Safe Food Handling regulations and Health and Safety policies and procedures.
Requirements
  • Typically requires a post-secondary education in business or a related field, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role.
  • Successful completion of a Public Health Food Handler certification, Smart Serve, and Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Excellent organizational, interpersonal, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French is an asset.
Work Environment
  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand and walk for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.


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