Grocery Department Supervisor
4 weeks ago
At Farm Boy Inc., we are passionate about creating a unique fresh food shopping experience for our customers. As a Grocery Department Manager, you will play a key role in ensuring that our store meets and exceeds the objectives and goals set by the Store Manager.
Key Responsibilities:- Provide exceptional customer service and support Farm Boy's vision of the best fresh shopping experience.
- Work closely with the Store Manager and Retail Specialist to execute strategies aimed at achieving stated goals, such as financial results.
- Develop and lead a high-performing team, including interviewing, training, reviews, coaching, motivation, and recognition, while maintaining confidentiality and trust.
- Ensure consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
- Responsible for retail operations and deliverables, including inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, and payroll.
- Participate in store coverage rotation as a Manager on Duty, including opening and closing the store, alarm system emergency contact support, as directed by the Store Manager.
- Ensure compliance with Safe Food Handling regulations and Health and Safety policies and procedures.
- Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Excellent organizational, interpersonal, and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
- Flexible schedule, including weekends, evenings, and holidays.
- Fluency in English and French shall be considered an asset.
Providing service to several people or departments, working under many simultaneous deadlines. Required to stand and walk for long periods of time during shift. Required to lift, carry, or handle heavy objects.
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