Information Technology Operations Director

6 days ago

Old Toronto, Canada Local Health Integration Networks Full time
Lead IT Operations at Local Health Integration Networks

We are seeking an experienced Information Technology Operations Director to lead our IT operations team. The successful candidate will have a proven track record in overseeing the efficient operation of IT services, ensuring they align with business needs.

About the Role

This is a leadership role that requires a strategic thinker who can drive effectiveness, efficiency, and standardization of information technology services. As an IT Operations Director, you will be responsible for coordinating IT operations across multiple areas, including Project Management, Security, Applications & Development, Service Desk, Collaboration, Configuration, and Network Management.

You will work closely with the broader IT Director team to align IT operations with organizational goals and strategies. This includes developing and implementing IT process maps, operational strategies, policies, and procedures.

About Us

Local Health Integration Networks (LHINs) are committed to delivering responsive, accessible, integrated, patient-centered care. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to achieve this goal.

Responsibilities
  • Foster collaboration and high performance across all IT portfolios and areas.
  • Act as the lead liaison between the IT Operations team and the broader IT Director team in the areas of:
  • Project Management: Ensure IT operations are aligned with ongoing and upcoming projects, acting as the lead IT Director on project planning and execution.
  • Security: In collaboration with the Director, IT Security, oversee the implementation of security measures, ensuring data protection, and conducting audits.
  • Service Desk Management: Support the service desk function to ensure timely and effective issue resolution and user support.
  • Collaboration Management: Support the effective operation of collaboration tools and technologies, enabling smooth communication and workflow across the organization.
  • Configuration Management: Support configuration management efforts to maintain system integrity and proper documentation of IT assets.
  • Network Management: Support the network infrastructure, ensuring optimal performance, security, and scalability.
Requirements
  • College Diploma in Information Technology, Computer Science, or a related field.
  • Agile Project Management experience.
  • Minimum of 8-10 years of experience in IT, with a focus on IT operations and project management.
  • Experience with IT governance frameworks (e.g., ITIL) and project management methodologies (e.g., PMP, Agile).
  • Proven experience in a leadership role within an IT department.
  • Strong knowledge of IT infrastructure, system administration, security protocols, and service management.
  • Proven ability to manage diverse IT teams and projects, including multi-disciplinary functions (Project Management, Service Desk, Security).
Salary and Benefits

The salary for this position is $135,901 per year, which is a competitive offer in the market. Additionally, we provide valuable development opportunities, attractive comprehensive compensation packages, membership in a world-class defined benefit pension plan, and flexible work location options.

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