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Operational Readiness Manager
7 days ago
Job Overview
Global Technical Talent's client, a leading Canadian financial technology company, is seeking an Operational Readiness Lead with strong ITIL Incident, Problem, and Change Management experience.
The role involves working in a flat, agile, and iterative environment where speed and innovation are prioritized to maintain the company's competitive edge. As the organization plans to scale rapidly from 800 to over 1,100 employees within the next two years, this position offers an exciting opportunity for growth and meaningful impact.
This role requires someone who is highly experienced across multiple roles in operations and/or service management. The ideal candidate must be technical enough to understand high-level architecture of tech environments and workflows and able to work with various teams to implement capabilities each team needs when the product or platform moves into production.
The successful candidate will be recognized in their current or previous roles as the go-to person who usually has answers or knows where to find them, whether the questions are specific to their role or not.
Duties and Responsibilities
- Develop and implement comprehensive operational readiness plans for new initiatives, ensuring all operational requirements are met or exceeded.
- Engage with stakeholders across technical and non-technical teams to gather requirements, provide updates, and ensure alignment. Negotiate with stakeholders to find compromises that meet their needs and the product needs.
- Identify and implement process improvements to enhance operational efficiency and service continuity, particularly within the ITIL Incident, Problem, and Change Management processes.
- Assess and mitigate risks associated with operational changes, ensuring compliance with regulatory and internal standards.
- Ensure effective training programs are delivered to operational teams prior to launch, to ensure teams are prepared for new processes and tools.
- Track and report on key performance indicators (KPIs) to measure the success of operational readiness initiatives.
