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Change Management Strategist

1 week ago

Mississauga, Ontario, Canada Global Technical Talent Full time

Job Requirements

We are seeking an experienced Operational Readiness Lead to join our client's team. The ideal candidate will have a strong background in ITIL Incident, Problem, and Change Management and experience in operational readiness, new product/service introduction or service transition management.

In this role, you will be responsible for developing and implementing comprehensive operational readiness plans for new initiatives and collaborating with various teams to ensure smooth integration into the company's operations.

You will also be responsible for identifying and implementing process improvements to enhance operational efficiency and service continuity, particularly within the ITIL Incident, Problem, and Change Management processes.

The successful candidate will possess a strong understanding of high-level architecture of tech environments and workflows and be able to assess and mitigate risks associated with operational changes.

Responsibilities

  • Operational Readiness Planning: Develop and implement comprehensive operational readiness plans for new initiatives, ensuring all operational requirements are met or exceeded.
  • Stakeholder Management: Engage with stakeholders across technical and non-technical teams to gather requirements, provide updates, and ensure alignment. Negotiate with stakeholders to find compromises that meet their needs and the product needs.
  • Process Optimization: Identify and implement process improvements to enhance operational efficiency and service continuity, particularly within the ITIL Incident, Problem, and Change Management processes.
  • Risk Management: Assess and mitigate risks associated with operational changes, ensuring compliance with regulatory and internal standards.
  • Training & Support: Ensure that effective training programs are delivered to operational teams prior to launch, to ensure teams are prepared for new processes and tools.
  • Performance Monitoring: Track and report on key performance indicators (KPIs) to measure the success of operational readiness initiatives.