Customer Retention Executive
6 days ago
The Customer Retention Executive will play a critical role in ensuring customer satisfaction and driving revenue growth through effective renewal strategies. Key responsibilities include:
- Developing and maintaining strong customer relationships to ensure successful subscription renewals.
- Collaborating with internal teams to create and execute renewal plans that drive predictable and efficient outcomes.
- Evaluating customer license usage and completing true-up requirements to ensure accurate renewal quotes.
- Managing renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.
- Leveraging customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.
Requirements
To succeed in this role, you will require:
- Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.
- Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.
- Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.
- Effective communicator with strong interpersonal, negotiation, and presentation skills.
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