Customer Retention Executive

6 days ago


St John's, Newfoundland and Labrador, Canada Tbwa ChiatDay Inc Full time
Responsibilities and Requirements

The Customer Retention Executive will play a critical role in ensuring customer satisfaction and driving revenue growth through effective renewal strategies. Key responsibilities include:
  • Developing and maintaining strong customer relationships to ensure successful subscription renewals.
  • Collaborating with internal teams to create and execute renewal plans that drive predictable and efficient outcomes.
  • Evaluating customer license usage and completing true-up requirements to ensure accurate renewal quotes.
  • Managing renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.
  • Leveraging customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.

Requirements

To succeed in this role, you will require:
  • Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.
  • Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.
  • Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.
  • Effective communicator with strong interpersonal, negotiation, and presentation skills.


  • St. John's, Newfoundland and Labrador, Canada Tbwa ChiatDay Inc Full time

    About the RoleThe Renewal Business Manager will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, this person will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and...


  • St. John's, Newfoundland and Labrador, Canada Tbwa ChiatDay Inc Full time

    Key ResponsibilitiesDrive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.Identify customer risks and coordinate mitigation strategies to ensure...


  • St. John's, Newfoundland and Labrador, Canada White Cap Canada Inc. Full time

    About the Role:The Account Manager position at White Cap Canada Inc. offers a unique blend of challenge and reward. You'll work in an exciting and diverse environment, meeting interesting people and having a variety of career opportunities. Your primary responsibility will be to primarily responsible for profitably growing sales in assigned customer base and...


  • St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About UsVerafin is a leading innovator in Financial Crime Management technology. We empower financial institutions to protect themselves and their customers from fraud and other financial crimes.We're seeking a talented Customer Growth Expert to join our team. In this role, you'll work closely with Nasdaq Verafin customers, helping them maximize our...


  • St. John's, Newfoundland and Labrador, Canada Flypgd Full time

    Why Join Us?Flypgd offers a dynamic and collaborative work environment, with opportunities for professional growth and development. As a valued member of our team, you will have the chance to contribute to innovative marketing and advertising solutions that drive business success and enhance the passenger experience.Job Summary:We are seeking a...


  • St. John's, Newfoundland and Labrador, Canada Torrid Full time

    At Torrid, we strive to cultivate a welcoming, inclusive, and diverse culture driven by open dialogue, empowerment, recruiting, training & development, and retention. Our Sales Associates are critical to this effort, as they provide the Torrid Connection to every customer.Requirements:Previous sales or customer service experience is a plusAble to multitask...


  • St. John's, Newfoundland and Labrador, Canada Medavie Full time

    Position Type:PermanentIf you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and...


  • St. John's, Newfoundland and Labrador, Canada Tbwa ChiatDay Inc Full time

    Program Sales Leader – Full time – Permanent PositionComputer Generated Solutions – Saint John, NBLocal Office Based.Corporate Profile:We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about...

  • Renewal Manager

    1 day ago


    St. John's, Newfoundland and Labrador, Canada CGS (Computer Generated Solutions) Full time

    Renewal Manager - SpanishCorporate Profile:We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit www.cgsinc.comJob Role:As a Renewals Manager, you will play a critical role in the...


  • St. John's, Newfoundland and Labrador, Canada Revitalize Marketing Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions, then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our company works as the "middle...


  • St. John's, Newfoundland and Labrador, Canada CGS (Computer Generated Solutions) Full time

    About CGSCGS (Computer Generated Solutions) has been a leading provider of custom learning solutions, channel partner enablement services, and applications development since 1984. Our expert, cross-industry solutions are delivered across multiple platforms.Job OverviewThis is a critical role in the customer journey, ensuring strong customer retention and...


  • St. John's, Newfoundland and Labrador, Canada Loblaw Companies Full time

    At Loblaw Companies, we're shaping the future of Canadian retail through collaboration and commitment. As a Retail Management Professional in one of our stores, you'll have an immediate impact on sales and customer satisfaction.Key ResponsibilitiesAchieve customer satisfaction by anticipating their needs and putting them first in all interactionsLead and...


  • St. John's, Newfoundland and Labrador, Canada International Executive Service Corps Full time

    Job Description:As a Senior Construction Project Lead with International Executive Service Corps, you will be responsible for overseeing major recap projects and building renovation projects in Northern Virginia.About the Role:We are seeking an experienced project manager to provide expert guidance on facilities-related construction projects. Your primary...


  • St. John's, Newfoundland and Labrador, Canada Verafin Full time

    Are you ready to be part of a dynamic and innovative company that's revolutionizing Financial Crime Management? At Nasdaq Verafin, we're not just industry leaders; we're trailblazers in providing cutting-edge, cloud-based solutions for financial institutions. We're creating the world's most effective financial crime fighting networkWe're seeking a talented...


  • St. John's, Newfoundland and Labrador, Canada BrokerLink Full time

    BrokerLink is seeking a highly motivated and results-driven individual to fill the role of Commercial Insurance Advisor. In this position, you'll be responsible for developing and executing sales strategies to drive business growth, as well as providing exceptional customer service and expertise to our clients.Key Responsibilities:Identifying and pursuing...


  • St. John's, Newfoundland and Labrador, Canada Convera Full time

    We are seeking a highly motivated Sales and Partnership Executive to join our team at Convera.Key ResponsibilitiesThis role entails:Identifying and pursuing new business opportunities within Financial Institutions.Building and maintaining strong relationships with existing clients.Developing and executing strategies to expand our client base.Collaborating...


  • St. John's, Newfoundland and Labrador, Canada International Executive Service Corps Full time

    At International Executive Service Corps, we strive to deliver quality consultants and support to the Federal Government. To achieve this, we focus on putting our customers first while minimizing corporate bureaucracy on our staff. Our Subject Matter Experts (SME) are free of Organizational Conflicts of Interest (OCI) and provide independent analysis and...


  • St. John's, Newfoundland and Labrador, Canada International Executive Service Corps Full time

    International Executive Service Corps is committed to delivering high-quality consultants and support to the Federal Government. To ensure mission success, we put our customers first while minimizing corporate bureaucracy on our staff. Our Subject Matter Experts (SME) are free of Organizational Conflicts of Interest (OCI) and provide independent analysis and...


  • St. John's, Newfoundland and Labrador, Canada Xerox Corporation Full time

    Detailed Job DescriptionJob Summary:The Shared Selling Client Manager role at Xerox Corporation is designed to drive competitive sales growth and account retention in your assigned geographic territory.This quota-bearing role offers opportunities to expand and nurture Xerox accounts, creating incremental business opportunities that make a significant...


  • St. John's, Newfoundland and Labrador, Canada Loblaw Companies Full time

    We're seeking a Customer Service Director to join our store team and lead the way in delivering exceptional customer experiences. With a passion for customer-centricity, you'll develop and implement strategies to enhance customer satisfaction and drive sales growth.About the PositionDevelop and execute plans to improve customer satisfaction and loyaltyBuild...