Only 24h Left) Program Sales Leader Saint John
3 weeks ago
Computer Generated Solutions – Saint John, NB
Local Office Based.
Corporate Profile:
We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit www.cgsinc.com
Job Role:
As the Program Sales Leader for the North American Renewals Team, you will lead a dynamic team of Renewals Managers dedicated to driving software agreement renewals and fostering strong customer relationships. This position requires a strategic leader who can align team efforts with organizational goals, optimize renewal rates, and deliver impactful results. You will play a pivotal role in designing and executing strategies to enhance customer retention and renewals performance while providing actionable insights to senior leadership.
Responsibilities:
- Lead, coach, and support a high-performing team of Renewals Managers to achieve and exceed renewal and retention targets.
- Develop and implement data-driven renewal strategies that drive customer retention, boost renewal rates, and strengthen customer satisfaction.
- Conduct regular reviews of team performance and renewal processes, identifying and implementing improvements to maximize efficiency and outcomes.
- Collaborate with cross-functional teams, including Sales, Marketing, Product, and Customer Success, to integrate renewal initiatives into broader business strategies.
- Analyze renewal metrics (e.g., renewal rates, churn rates, and customer feedback) to identify trends, assess risks, and develop actionable insights for performance improvement.
- Provide executive-level reporting on renewal performance, presenting clear, data-driven insights and strategic recommendations to senior leadership.
Qualifications:
- 2–4 years of experience in program management, business operations, or a similar role, with a strong focus on customer retention and team leadership.
- A mandatory understanding of how to interpret data to formulate strategy.
- Proven ability to drive results in a sales or renewals environment, with an understanding of what it takes to achieve and exceed targets.
- Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience).
Preferred Skills and Experience:
- Experience in a renewals, customer success, or sales-focused role within a SaaS or software company.
- Familiarity with customer success best practices and strategies for driving customer loyalty.
- Proficiency in Salesforce or other CRM platforms, with the ability to utilize these tools for performance tracking and strategy development.
- Strong analytical mindset with experience in using data to inform decisions and drive continuous improvement.
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