Retail Store Manager

4 weeks ago

Newmarket, Ontario, Canada Canadian Tire Corporation Full time

Customer Service

  • Deliver exceptional in-store customer experiences by fostering a sales-obsessed culture.
  • Drive outside sales through commercial accounts, new business prospecting, and exceptional management of customer relationships with CTR dealer partners.

Operations

  • Delegate and follow up on the execution of PS visual compliance standards, store maintenance, pricing standards, planogram, and merchandising directives.
  • Minimize store shrink through team awareness, enforcement of audit compliance and standards, and rigid inventory control.
  • Ensure accurate execution and complete daily reviews of shipping, receiving, returns processing, and documentation according to company policies.
  • Follow and ensure compliance with all Cash and Audit, and OH&S policies and procedures.
  • Create and monitor efficient store weekly scheduling for both sales and support functions.
  • Manage regular reconciliations and collections of accounts payable balances for all customer business accounts.

Training

  • Coach and develop store and management teams.
  • Set and follow up on individual and store sales goals.
  • Create development plans and conduct annual appraisals for store teams; support and coach to improve performance gaps.
  • Complete required training within required timeframes and hold teams accountable.
  • Develop and lead recruiting and hiring strategies for stores, maintaining complete teams adhering to IBO standards.
  • Continually motivate teams and performance through recognition programs, in-store contests, customer compliments, etc.
  • Maintain PS performance expectations (feedback/coaching).
  • Work retail hours including scheduled evenings, weekends, and holidays.

We Are Looking For Individuals Who Are

  • Business savvy with a customer-focused mindset and able to plan, execute, and drive sales.
  • Culture and brand ambassadors who love the work and take pride in our brand.

As a proven retail manager with a passion for people, our industry, and driving exceptional customer experiences, this is an ideal opportunity to grow with Canadian Tire Corporation.

What You Bring

  • 3-5 years of retail experience managing a multi-channel business.
  • Managing and growing B2B business sales.
  • Demonstrated interest in the automotive parts aftermarket industry.
  • Fundamental computer skills.
  • Strong knowledge of the automotive parts aftermarket industry.
  • A good base of knowledge of automotive operating systems including point of sale.
  • Assets: possession of a valid driver's license and automotive training or certification.

About Us

At Canadian Tire Corporation, we take pride in our staff being true auto parts professionals and car care enthusiasts who share customers' passion for vehicle maintenance.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do.

Accommodations

We welcome and encourage candidates from equity-seeking groups and stand firm in our Core Value that inclusion is a must.

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