AWS Solution Architect

1 month ago

Canada Neuraflash LLC Full time
Job Title: AWS Solution Architect

As an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to design and implement scalable, secure, and efficient cloud solutions for our customers.

Key Responsibilities:
  • Ensure customer success in building and launching Amazon Connect solutions
  • Conduct technology assessments and audits to identify the need to move to CCaaS AWS Connect Platform
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into contact center design, leveraging best practices and other AWS Services
  • Oversee and mentor technical teams to ensure proposed solutions are delivered on time, on budget, and to the required quality standards
Requirements:
  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on scripting/coding (e.g., Python, Java, C#,.NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
Preferred Qualifications:
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator

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