AWS Solution Architect

2 months ago

Canada Neuraflash LLC Full time
Unlock Customer Success with Our AWS Solution Architect

As an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring customer success, conducting technology assessments, and facilitating business process reviews to identify customer requirements and processes.

Key Responsibilities:
  • Ensure customer success in building and launching Amazon Connect solutions
  • Conduct technology assessments and audits to identify the need to move to CCaaS AWS Connect Platform
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS and participate in deep architectural discussions
  • Lead discovery for customers, help build ROIs for projects, and deliver presentations and estimates
  • Translate customer requirements into contact center design, leveraging best practices and AWS Services
  • Oversee and mentor technical teams to ensure proposed solutions are delivered on time, on budget, and to quality standards
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts and managing expectations
  • Drive best practice contact center design into solution delivery
  • Effectively manage project and customer communications
  • Deliver customer end-user training and documentation
Requirements:
  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools and frameworks for building, testing, and deploying software
  • Contact Center architecture knowledge
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator

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