AWS Solution Architect
24 hours ago
As an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring customer success, conducting technology assessments, and facilitating business process reviews to identify customer requirements and processes.
Key Responsibilities:- Ensure customer success in building and launching Amazon Connect solutions
- Conduct technology assessments and audits to identify the need to move to CCaaS AWS Connect Platform
- Facilitate business process reviews to identify customer requirements and processes
- Educate customers on the value proposition of AWS and participate in deep architectural discussions
- Lead discovery for customers, help build ROIs for projects, and deliver presentations and estimates
- Translate customer requirements into contact center design, leveraging best practices and AWS Services
- Oversee and mentor technical teams to ensure proposed solutions are delivered on time, on budget, and to quality standards
- Act as a liaison between technical teams and business stakeholders, communicating technical concepts and managing expectations
- Drive best practice contact center design into solution delivery
- Effectively manage project and customer communications
- Deliver customer end-user training and documentation
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks for building, testing, and deploying software
- Contact Center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of other platforms
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
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AWS Solution Architect
23 hours ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
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AWS Solution Architect
1 day ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
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AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
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AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
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AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
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AWS Solution Architect
2 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
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AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution ArchitectAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring customer success, conducting technology assessments, and facilitating business process reviews to...
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AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution ArchitectAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring customer success, conducting technology assessments, and facilitating business process reviews to...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
4 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...
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AWS Solution Architect
4 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...
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AWS Solution Architect
4 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our technical team, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success in building and launching Amazon Connect solutionsConduct technology...
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AWS Solution Architect
4 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our technical team, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success in building and launching Amazon Connect solutionsConduct technology...
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AWS Solution Architect
7 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...
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AWS Solution Architect
7 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...
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AWS Solution Architect
7 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...
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AWS Solution Architect
4 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...