Director, IT Service Delivery and Operations

2 weeks ago

Bradford, Ontario, Canada Aurora Cannabis Full time

Job Title: Director, IT Service Delivery and Operations

About the Role:

We are seeking a highly experienced and skilled Director, IT Service Delivery and Operations to join our team at Aurora Cannabis. As a key member of our IT leadership team, you will be responsible for leading the development and implementation of IT strategies that align with the company's business objectives.

Key Responsibilities:

  • Provide end-to-end ownership of ERP Enterprise Supply Chain, including Manufacturing, Warehousing, Transportation, Logistics, Planning, Procurement, Quality, and Analytics.
  • Lead Global IT Operations, including monitoring, business support, ServiceNow management/optimization, core application uptime, user experience, and lifecycle management.
  • Own the portfolio strategy and lead a team of high-performing project leads, business analysts, developers, testers, and change management resources.
  • Manage a multimillion-dollar budget with stakeholders (Opex/Capex).
  • Concentrate on process management and optimization within the portfolio.
  • Develop and execute the IT strategy for Supply Chain and Operations.
  • Oversee key projects and development efforts to ensure high-quality and efficient execution.
  • Effectively negotiate with IT vendors and manage the delivery of projects and/or operational services.

Requirements:

  • Post-secondary education in a related field (Business, Computer Science, technology, or related).
  • PMP certification preferred.
  • 10+ years of experience leading ERP delivery, management, and optimization.
  • 10+ years of leading mid-sized teams.
  • Experience leading projects involving multi-disciplinary teams operating in a fast-paced, innovation-driven environment.
  • Leadership in mobilizing high-performing teams across various time zones.
  • Proven experience creating strategic roadmaps, fostering sponsorship, and delivering desired outcomes.
  • Experience working in a publicly traded organization and/or regulated environments with robust IT General Control Frameworks – PCI-DSS, SOX/C-SOX, GPDR, GMP, NIST, PII, Cannabis Act.
  • Experience with various cloud environments would be an asset.
  • Experience with Azure cloud environment would be an asset.
  • IT leadership experience in the following industries: CPG, Agriculture, or Pharma.
  • In-depth experience with the following applications – SAP, Oracle, Sage, Microsoft Dynamics, Kinaxis, Visualization Tools.

What We Offer:

  • A competitive salary and stock options.
  • An RRSP program, annual bonuses, and a health and personal care spending account.
  • Employer-paid health and dental care premiums, life insurance, and LTD policies.
  • A medical cannabis coverage program, designed exclusively for our A-Team.
  • Tuition assistance program, virtual learning activities, and annual performance reviews.
  • Employee discounts, perkopolis memberships, company SWAG, paid volunteer time, and modern technology.

About Aurora Cannabis:

We are a global cannabis company with operations across Europe and North and South America. We are driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers.

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