Director, IT Service Delivery and Operations

1 month ago

Bradford, Ontario, Canada Aurora Cannabis Full time
Job Title: Director, IT Service Delivery and Operations

Aurora Cannabis is seeking a highly skilled and experienced Director, IT Service Delivery and Operations to join our team. As a key member of our IT leadership team, you will be responsible for leading the delivery of IT services and operations across the organization.

Key Responsibilities:
  • Provide end-to-end ownership of ERP Enterprise Supply Chain, including Manufacturing, Warehousing, Transportation, Logistics, Planning, Procurement, Quality, and Analytics.
  • Lead Global IT Operations, including monitoring, business support, ServiceNow management/optimization, core application uptime, user experience, and lifecycle management.
  • Own the end-to-end infrastructure throughout the organization, including operational execution and strategic roadmap.
  • Provide technical integrations, including enterprise ERP, operational, and continuous monitoring.
  • Understand user application security management.
  • Effectively manage expansive SOX Compliance requirements and cadence.
  • Effectively manage and maintain a PCI-DSS card holder data environment.
  • Manage a multimillion-dollar budget with stakeholders (Opex/Capex).
  • Concentrate on process management and optimization within the portfolio.
  • Own the portfolio strategy and lead a team of high-performing project leads, business analysts, developers, testers, and change management resources.
  • Manage, coach, mentor, and train the team with a view to value creation that is directly linked to business outcomes.
  • Lead and collaborate with Business Stakeholders on key deliverables to support their priorities and appropriately manage the risk to the business.
  • Strategy and execution plan to deploy a global footprint in a Cloud/SAAS environment while standardizing a Global/Local business need.
  • Work with key stakeholders to operationalize the cyber security strategy ensuring Aurora is secure, globally.
  • Understand current solution capabilities and drive a deployment roadmap that will deliver business value while reducing Total Cost of Ownership of applications.
  • Drive industry best practice improvements to standardize, simplify, and improve business workflow, transactional execution, and innovation.
  • Oversee or conduct performance planning and review, coaching, recruiting, disciplinary actions, and initiate salary actions for their staff.
  • Develop IT staff capabilities and skills by defining attainable career goals, developing formal and informal training programs, and providing proper on-the-job instruction and knowledge transfer from consultants and other IT department team members.
  • With input from key stakeholders, create and execute the IT strategy for Supply Chain and Operations.
  • Oversee key projects and development efforts to ensure a high-quality and efficient execution of the project from definition, planning, system design, solution development, testing, documentation, implementation, and solution validation perspective.
  • Effectively negotiate with IT vendors and manage the delivery of projects and/or operational services to successfully support the business priorities.
  • Work closely with IT-related projects to effectively transition initiatives into IT Operations.
Requirements:
  • Post-secondary education in a related field (Business, Computer Science, technology, or related).
  • PMP certification preferred.
  • Experience managing multimillion-dollar department budgets.
  • 10+ years of experience leading ERP delivery, management, and optimization.
  • 10+ years of leading mid-sized teams.
  • Experience leading projects involving multi-disciplinary teams operating in a fast-paced, innovation-driven environment.
  • Leadership in mobilizing high-performing teams across various time zones.
  • Proven experience creating strategic roadmaps, fostering sponsorship, and delivering the desired outcome.
  • Experience working in a publicly traded organization and/or regulated environments with robust IT General Control Frameworks – PCI-DSS, SOX/C-SOX, GPDR, GMP, NIST, PII, Cannabis Act.
  • Experience with various cloud environments would be an asset.
  • Experience with Azure cloud environment would be an asset.
  • IT Leadership experience in the following industries: CPG, Agriculture, or Pharma.
  • In-depth experience with the following applications – SAP, Oracle, Sage, Microsoft Dynamics, Kinaxis, Visualization Tools.
Bonus Points:
  • Exceptional leadership skills, project management skills, and analytical and critical thinking to solve complex analytical problems.
  • Strong business relationship management skills.
  • Expert ability to work with stakeholders to determine needed requirements and provide technical solutions to deliver business value.
  • Proven ability to provide a high level of customer satisfaction.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Proven ability to work collaboratively in a team environment.
  • Expert knowledge of program and project delivery in a complex business environment.
  • Detailed understanding of the integration components of enterprise environments.
  • Metrics-driven and scorecard-centric to provide appropriate visibility to stakeholders on a regular basis.
  • Expert root cause analysis to identify and resolve issues.
  • Proven ability to manage an operational budget.
  • Proven ability to motivate and keep teams highly engaged.
  • Proven ability to maintain partnership with external vendors to increase value.
  • Proven ability to manage teams working in multiple locations.
  • Ability to work in a fluid and fast-paced environment.
  • Ability to incorporate industry best practices into the department.
Why You'll Love Working at Aurora:
  • Flexibility: Enjoy a flexible work environment that is the perfect blend of work and fun. You will be empowered to achieve work-life balance with flexible hours, remote work options, vacation time, meeting-free-Friday-afternoons, and more.
  • Total rewards: We will motivate you to go above and beyond with a competitive salary, stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes, or staycations.
  • Benefits: We will foster your health and wellness (and your dependents) with our employee benefits package, including employer-paid health and dental care premiums, life insurance, and LTD policies, and a medical cannabis coverage program, designed exclusively for our A-Team (because we truly believe cannabis is the best medicine).
  • Life-long learning: We're lifelong learners here at Aurora, and we will invest in your professional development throughout all aspects of your career. You will have access to a tuition assistance program, virtual learning activities, and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed.
  • Perks: We love to celebrate our people by providing corporate perks, including employee discounts, perkopolis memberships, company SWAG, paid volunteer time, and modern technology.
  • Team: We are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies, and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.

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