Customer Experience Manager

1 month ago

Halifax, Nova Scotia, Canada Lloyds Bank plc Full time
Customer Journey Manager - Data

Join our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.

About the Role

We are seeking a skilled Customer Journey Manager to lead the optimization of the end-to-end customer experience, ensuring customer needs are prioritized. This role thrives on collaboration with colleagues in Product, Design, and Engineering to ensure the intended user experience and journey design are flawlessly represented.

Key Responsibilities
  • Develop personal capabilities through formal and informal training opportunities while mentoring others as needed.
  • Support team objectives by responding to individual and team goals, investing in personal performance by improving your own skills and capabilities.
  • Analyze and evaluate the feasibility of sophisticated products/services proposals, making vital adjustments with mentorship from senior colleagues or by leading a specialist team.
  • Support in long-term planning by partnering with experienced teammates to establish and integrate elements of a long-term planning system.
Requirements
  • Demonstrable experience in product management, with a focus on customer journey mapping and optimization.
  • Strong analytical skills, interpret sophisticated data and translate insights into actionable strategies.
  • Strong grasp of technology and its utilization in improving customer experiences.
  • Capability to work within established data management systems and procedures.
What We Offer
  • A generous pension contribution of up to 15%.
  • An annual bonus award, subject to Group performance.
  • 30 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.

We keep your data safe. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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