Customer Experience Manager

1 month ago

Halifax, Nova Scotia, Canada Lloyds Bank plc Full time
Customer Journey Manager - Data

Join Lloyds Bank plc in shaping the future of financial services. As a Customer Journey Manager - Data, you will play a critical role in optimizing customer experiences across our Consumer Lending platforms and business teams.

Key Responsibilities:
  • Develop and implement data-driven strategies to enhance customer journeys
  • Collaborate with cross-functional teams to design and deliver customer-centric solutions
  • Analyze and evaluate the feasibility of new products and services, making recommendations for improvement
  • Support long-term planning and strategic decision-making through data-driven insights
Requirements:
  • Demonstrable experience in product management, with a focus on customer journey mapping and optimization
  • Strong analytical skills, with the ability to interpret complex data and translate insights into actionable strategies
  • Strong grasp of technology and its application in improving customer experiences
  • Capability to work within established data management systems and procedures
What We Offer:
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

We're committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. Join us in shaping the future of financial services and making a real difference in people's lives.

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