Digital Experience Ambassador
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at BrainStation. As a key member of our customer experience team, you will play a crucial role in delivering exceptional service to every customer who interacts with our brand.
Responsibilities
- Maintain accountability for all inbound customer interactions via multiple platforms.
- Triage requests to the appropriate teams to ensure a seamless, high-quality experience.
- Address and resolve unique scenarios as they arise and ensure timely completion.
- Work closely with our growth team to ensure we meet our objectives and exceed expectations.
- Provide regular feedback to stakeholders to ensure process improvement and enhancement.
- Document and build playbooks to support team growth and development.
Requirements
- Bachelor's degree.
- 1-2 years of work experience in customer success or a related industry.
- A willingness to learn and a coachable attitude.
- Ability to thrive in a dynamic, collaborative team environment.
- Desire to find creative solutions to challenges and problems.
- Ability to juggle multiple projects and work independently.
- Aptitude for learning and using new software.
About BrainStation
Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. We have worked with digital leaders from the most innovative companies in the world, developing cutting-edge, real-world digital education that has empowered over 100,000 professionals.
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