Senior Customer Experience Specialist
2 days ago
In the realm of beBee Professionals, we are seeking a highly skilled and dedicated Senior Customer Experience Specialist to spearhead our customer service endeavors in New Westminster, Canada.
Role Overview:This role is pivotal in providing exceptional customer experiences through multifaceted support channels, ensuring timely issue resolution, and fostering a collaborative work environment with team members to enhance service processes.
Responsibilities:- Deliver premium customer service via phone, email, and chat platforms.
- Provide comprehensive product and service information to customers.
- Efficiently resolve customer complaints, upholding professionalism and timeliness standards.
- Maintain accurate records of customer interactions and feedback.
- Promote cross-functional collaboration to refine service methodologies.
- A high school diploma or equivalent, with additional education being a valuable asset.
- Previous experience in customer-facing roles or related fields.
- Demonstrated excellence in communication and problem-solving skills.
- An ability to thrive in fast-paced environments.
- Proficiency in utilizing customer service software and tools.
- A competitive hourly wage, accompanied by performance-based bonuses.
- A comprehensive health benefits package.
- Opportunities for career growth and advancement within the company.
- A supportive work environment prioritizing teamwork and employee well-being.
- Employee discounts and perks.
If you share our commitment to delivering exceptional customer experiences and are passionate about contributing to a dynamic team, we invite you to apply for this exciting opportunity as a Senior Customer Experience Specialist in New Westminster.
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