Customer Service Representative
1 month ago
Customer Service Representative
AutoCanada Collision Centres
Location: Calgary
Schedule: Monday to Friday, 8 am – 5 pm
AutoCanada Collision Centres is seeking a Customer Service Representative to join our team in Calgary. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Responsibilities:
- Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
- Outbound calls to customers to schedule appointments (Estimates and Repairs)
- Outbound calls to customers with status updates
- Assist with customer appointment check-ins and customer deliveries
- Update internal systems with detailed/accurate notes
- Assist with accounts receivable
- Assist with in person customer service as well as office work
Requirements:
- High School Diploma
- Experience in customer service or sales, preferably in the automotive industry
- Knowledge of Body Shop Connect, Repair Centre, Mitchel Connect, or Progi would be an asset
- Experience with Excel
- Strong organizational and time management skills
- Must possess a valid driver's licence and a safe driving history
- Excellent verbal and written communication skills
Benefits:
- Competitive pay and a motivated group of AutoCanada employees to work alongside
- Medical, dental and vision insurance
- Prescription insurance that can discount purchases up to 80%
- Employee Vehicle Purchase & Service programs
- Health & wellness programs for assistance with gym memberships, counseling, physicals, and more
- Professional development and the opportunity to grow your career with a North American automotive group fueled by our commitment to excellence
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