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Restaurant Operations Manager

2 months ago

Fort St John, Canada Tim Hortons Restaurant Store # 101681, 96a Street Full time
Job Title: Restaurant Assistant Manager

Join our team at Tim Hortons Restaurant Store # 101681, 96a Street, as a Restaurant Assistant Manager. As a key member of our management team, you will be responsible for overseeing daily restaurant operations, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Evaluate daily restaurant operations to ensure efficiency and effectiveness.
  • Monitor revenues and labour costs to optimize profitability.
  • Supervise and train staff to maintain high standards of customer service and food quality.
  • Plan and organize daily operations, including scheduling and inventory management.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Conduct performance reviews and provide feedback to staff.
  • Cost products and services to ensure profitability.
  • Organize and maintain inventory to minimize waste and optimize stock levels.
  • Ensure health and safety regulations are followed and maintain a clean and safe work environment.
  • Negotiate arrangements with suppliers for food and other supplies.
  • Participate in marketing plans and implementation to drive sales growth.
  • Lead and instruct individuals to achieve team goals and objectives.
  • Address customer complaints or concerns in a professional and courteous manner.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
Work Conditions and Physical Capabilities:
  • Fast-paced environment with tight deadlines.
  • Work under pressure to meet sales targets and customer expectations.
  • Repetitive tasks and handling heavy loads.
  • Combination of sitting, standing, and walking.
  • Large workload with multiple priorities.
Personal Suitability:
  • Accurate and reliable with a strong attention to detail.
  • Client-focused with excellent interpersonal skills.
  • Dependable and efficient with a strong work ethic.
  • Flexible and adaptable in a fast-paced environment.
  • Organized and able to multitask with multiple priorities.
  • Reliable and a team player with a positive attitude.
Other Benefits:
  • Permanent full-time position with 35-40 hours per week.
  • Work language: English.