Senior Systems Analyst

1 month ago


Burnaby, British Columbia, Canada British Columbia Institute of Technology Full time
Job Title: Senior Systems Analyst

We are seeking a highly skilled Senior Systems Analyst to join our Client Technology team at the British Columbia Institute of Technology. As a key member of our team, you will be responsible for providing advanced technical support and maintenance for our endpoint devices, including desktops, laptops, mobile devices, and peripherals.

Key Responsibilities:
  • Provide technical support to end-users, resolving complex hardware and software issues for desktops, laptops, mobile devices, and peripherals.
  • Analyze and diagnose endpoint-related problems, implementing effective solutions in a timely manner.
  • Develop and document troubleshooting procedures and solutions for recurring issues.
  • Configure, deploy, and maintain endpoint devices, ensuring they meet company standards and user requirements.
  • Ensure endpoint security, including antivirus, encryption, and other security measures to protect company data.
Requirements:
  • Demonstrated customer service experience, time management, and prioritization skills.
  • Demonstrated keen interest in technology, staying abreast of trends to find opportunities for our clients.
  • Extensive experience with desktop engineering concepts, including registry editing, command-line utilities, and more.
  • Experience supporting current versions of Microsoft Windows, Microsoft Windows Server, and the Microsoft Office suite in an enterprise environment.
  • Experience with software installation, packaging, and deployment in an enterprise environment.
  • Extensive experience with scripting (Powershell, Windows Batch, etc.) and automation in an enterprise environment.
What We Offer:
  • Competitive pay
  • Minimum of twenty-five days of vacation (or more, depending on your position)
  • Competitive employer-paid extended health and dental plan
  • Defined benefit pension plan with employer contributions
  • Flexible hybrid work arrangements available
  • Access to most BCIT Flexible Learning courses free of charge
  • Wellness and Employee Assistance programs

BCIT is committed to the principles of equity, diversity, and inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities, and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.



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