Senior Systems Analyst
3 weeks ago
We are seeking a highly skilled Senior Systems Analyst to join our Client Technology team at the British Columbia Institute of Technology. As a key member of our team, you will be responsible for providing advanced technical support and maintenance for our endpoint devices, including desktops, laptops, mobile devices, and peripherals.
Key Responsibilities:- Provide technical support to end-users, resolving complex hardware and software issues
- Configure and manage endpoint security, including antivirus, encryption, and other security measures
- Perform regular updates and patches for operating systems and software applications
- Manage fleet computer rollout activities and ensure accuracy of inventory in the CMDB
- Reconcile hardware inventory discrepancies and create and deploy custom images
- Collaborate with ITS teams to implement and maintain endpoint configurations
- Lead or participate in IT projects related to endpoint management, including hardware and software upgrades, migrations, and deployments
- Develop and maintain detailed project plans and provide guidance and mentorship to junior IT team members
- Extensive experience in client-facing troubleshooting, configuring, and optimizing hardware and software components
- Experience with software installation, packaging, and deployment in an enterprise environment
- Familiarity with wired and wireless networks and general knowledge of network protocols
- Experience using IT Service Management software and specific experience with incident tracking, service fulfillment, and problem management modules
- Demonstrated ability to learn from mistakes and apply constructive feedback to improve performance
- Competitive employer-paid extended health and dental plan
- Defined benefit pension plan with employer contributions
- Flexible hybrid work arrangements available
- Access to most BCIT Flexible Learning courses free of charge
BCIT is committed to the principles of equity, diversity, and inclusion and to promoting opportunities in hiring for systemically oppressed groups. Canadian citizens and permanent residents will be given priority. Persons with disabilities who require accommodation for any part of the application or hiring process should contact RecruitmentAssistant@bcit.ca.
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