Senior Technical Writer

1 month ago


Toronto, Ontario, Canada Randstad Canada Full time
Senior Technical Writer

We are seeking a skilled Senior Technical Writer to create comprehensive technical documentation that enhances user understanding and supports operational efficiency.

Key Responsibilities:
  • Create professional technical project and user documentation, including systems and operational procedures.
  • Develop a wide range of technical project and user documentation, including procedures.
  • Utilize various technical writing methods, tools, and techniques, adhering to industry standards and best practices.
  • Develop online documentation to support users and stakeholders.
  • Gain knowledge and experience with communications protocols relevant to documentation needs.
  • Use tools for the creation, distribution, and maintenance of project and user documentation.
  • Communicate effectively with cross-functional teams, including development, business, and testing groups.
  • Create quick start guides that outline the main steps for users.
  • Develop detailed configuration and administrative guides covering all necessary details for users.
  • Create glossaries or lists of terms and definitions to assist users in understanding documentation.
  • Utilize office automation suites, presentation tools, and at least one authoring package to create documentation.
  • Collaborate as a team player with a strong track record for meeting deadlines.
  • Ensure proficiency in English for all written documentation.
  • Understand and apply the Accessibility for Ontarians with Disability Act (AODA) and related regulations to ensure accessibility in all documentation.
  • Use standard technical writing tools, such as Microsoft Office and/or Adobe Technical Communication Suite, effectively.
Qualifications:
  • Experience in the creation of technical documentation, system policies and guidelines (related to System Access Control and IT Standard Operations Procedures), including procedures at the specified experience level.
  • Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices.
  • Experience in the research and gathering of related policies and practices that could be used to develop the required guidelines for this project.
  • Knowledge and experience in developing on-line documentation.
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards and in ensuring any or all guidelines developed will be accessible.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.



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