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Disability Benefits Expert

1 month ago

Waterloo, Ontario, Canada OTIP RAEO Full time
Job Title: Disability Benefits Expert

We are seeking a highly skilled and organized individual to fill the role of Disability Benefits Expert. The successful candidate will be responsible for reviewing and setting up new disability and life waiver claims, verifying members' eligibility, and providing administrative support to the Disability Payment Specialists with follow-up tasks.

About the Role:
  • This is an exciting opportunity to join our team as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
  • The core parts of your role will be to set up and review disability new claims and life waivers to ensure all documents have been submitted and completed properly for processing.
  • You will also be responsible for ensuring claim systems are updated with accurate financial information for the Disability Life reserve feed.
  • Additionally, you will provide information to school board and union plan administrators, members, affiliates, and other members of the Group Life and Disability Claims department, including verifying claim information and responding to various inquiries and information requests.
  • You will complete follow-up on LTD matters by contacting appropriate parties via letter, email, or telephone.
  • You will handle and manage telephone inquiries from Members regarding their long-term disability benefits and claim status through the GL&DC telephone queue.
  • You will maintain a comprehensive log and diary system to track, follow-ups, and claim status.
  • You will review group policies and departmental manuals to accurately apply contractual provisions and claims administration processes.
  • You will prepare and process responses to Members, Unions, and School Board representatives in accordance with established standards.
  • You will initiate the new claim application process, which includes coordinating, preparing, and distributing claims kits.
  • You will be responsible for the Canada Pension Plan (CPP) disability application process.
  • You will keep LTD claim information confidential to protect operations.
About You:
  • We are looking for a Post-secondary diploma or degree or equivalent business experience.
  • TWO to THREE years of experience in group insurance and understanding of policy language and application.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management and organizational skills to manage competing priorities, including project management skills.
  • The ability to communicate in French will be considered an asset.
What We Offer:

We offer a rewarding salary of $60,000 - $80,000 per year, plus industry-leading group benefits, a defined benefit pension plan, 100% coverage of approved continuing education and licensing fees, access to a wealth of learning resources, flexible work-from-home and hybrid options, and opportunities for advancement.