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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at PartnerIT Corporation. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our computer networks.
Key Responsibilities- Provide technical assistance to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues with computer systems, networks, and software
- Configure and maintain computer equipment, including hardware and software
- Develop and implement technical solutions to improve client satisfaction and reduce support requests
- Collaborate with other IT team members to resolve complex technical issues
- Document and maintain accurate records of technical support interactions
- College diploma or equivalent in a related field (e.g. computer science, information technology)
- 3-5 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of computer systems, networks, and software
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
