Product Support Specialist

1 month ago

Ottawa, Ontario, Canada Toromont Cat Full time
About the Role

As a Product Support Coordinator at Toromont Cat, you will play a vital role in ensuring the success of our customers. You will be responsible for providing exceptional support and service to our customers, working closely with our team to resolve issues and provide solutions.

Key Responsibilities
  • Process service work orders, service reports, and payroll with accuracy and efficiency.
  • Obtain customer purchase order numbers to support WIP processing.
  • Generate standard jobs as required by supervisors and technicians.
  • Expedite warranty and goodwill work orders through warranty departments.
  • Assist in coordination and administration of customer service agreements through contract management software.
  • Monitor WIP reports with supervisors and service advisors to support company objectives within the invoicing process.
  • Assist other service departments with scheduling of maintenance and repairs as required.
Requirements
  • Minimum post-secondary education.
  • 2+ years of experience in support/service operations position.
About Toromont Cat

Toromont Cat is a leading provider of construction, mining, and power generation equipment and services. With over 4,000 employees and 56 locations across Eastern Canada, we offer a unique opportunity to work with a diverse range of customers and products. Our commitment to safety, quality, and customer satisfaction sets us apart from the competition.

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