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Senior IT Support Specialist

2 months ago

Kitchener, Ontario, Canada TextNow Full time
About the Role

We are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist. As a key member of our IT department, you will be responsible for providing expert-level technical support and leading the management and optimization of our IT infrastructure.

Key Responsibilities
  • Provide technical support and troubleshooting for a diverse range of technologies, including Exchange, Windows, Azure, Office 365, and server environments.
  • Lead the management and optimization of Active Directory to ensure seamless user access and robust security across the organization.
  • Develop and refine PowerShell scripts to streamline administrative tasks and boost efficiency.
  • Administer and enhance our virtualized environments using VMware and other cutting-edge virtualization technologies.
  • Support our Mac environment, utilizing JAMF to manage and secure devices.
  • Oversee Okta for single sign-on (SSO) and multi-factor authentication (MFA), ensuring our team can work securely and efficiently.
  • Champion effective communication by managing Slack and other tools that keep our teams connected and productive.
  • Optimize Jira and Confluence for our teams, making sure these tools are tailored to enhance collaboration and productivity.
  • Ensure our network runs like clockwork—manage switches, DNS/DHCP configurations, and Cisco equipment to maintain flawless network operations.
  • Deliver exceptional customer service with a proactive approach to resolving IT issues.
  • Document and share your knowledge to empower the entire team and maintain a robust IT knowledge base.
  • Implement and uphold IT security best practices, safeguarding our data and systems against threats.
Requirements
  • A seasoned IT professional with 5+ years of experience in IT support or a related field, specializing in advanced technical support and systems management.
  • Mastery in managing Exchange, Windows, Azure, Office 365, and diverse server environments.
  • Deep expertise in Active Directory management and administration.
  • Advanced PowerShell scripting skills to drive automation and efficiency.
  • Proven experience with VMware or equivalent virtualization technologies.
  • A proactive, problem-solving mindset with a passion for technology and continuous learning.
About Us

At TextNow, we are committed to providing a service for everyone, regardless of their background or financial situation. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.

We offer a strong work-life blend, flexible work arrangements, employee stock options, unlimited vacation, competitive pay and benefits, parental leave, and benefits for both physical and mental well-being. We also travel a few times a year for team events, company-wide off-sites, and more.