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Customer Service Ambassador

2 months ago

Toronto, Ontario, Canada Harry Rosen Full time

About Harry Rosen

Harry Rosen is a renowned luxury menswear retailer with a rich history of over 70 years. As one of Canada's Best Managed Companies, we pride ourselves on providing exceptional service to our clients and associates.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our Store team. In this role, you will be responsible for:

  • Providing exceptional service to our clients and associates at our Cash Desk
  • Performing daily cash handling functions, including opening and closing registers and processing all sales transactions
  • Bagging and tissuing purchased product on behalf of customers
  • Maintaining the Service desk and ensuring a seamless customer experience
  • Updating and maintaining client information files, including membership in our loyalty program
  • Assisting with inter-store transfer processing and e-commerce requests and shipments
  • Providing support to clients who have purchased online but are picking up products in-store

Requirements

To be successful in this role, you will require:

  • 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service
  • A strong service orientation and a demonstrated desire to wow our customers
  • Detail-oriented and able to multitask effectively
  • Demonstrated interest in technology and its application in the retail customer service function
  • The ability to work effectively as part of a team and communicate effectively with colleagues and clients

Perks of the Job

As a Customer Service Representative at Harry Rosen, you will enjoy:

  • A competitive pay program with opportunities to earn additional income through sales and team bonuses
  • Best-in-industry discounts and special purchase opportunities
  • A comprehensive flexible benefits package, including pension and group RRSP programs
  • A modern, digitally advanced workplace and a coach committed to supporting your career goals
  • A culture that values diversity, equity, and inclusion and fosters internal growth and promotion