Guest Services Agent

3 days ago

Sun Peaks, Canada Sun Peaks Grand Hotel Full time

**Compensation Information**:
$18.75, per hour

**Physical Requirement**:
Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

**This job position requires physical presence at the designated location.**

**Accountabilities**:
**Operations**:

- Covers all shift types (AM/PM/Nights) as required.
- Delivers quality service when assisting guests with check ins, check outs and additional hotel standard special requests as it relates to their stay:

- Provides reservation information and rate information as required in an effort to secure future bookings.
- Maintains a professional and friendly presence at the front desk.
- Stops current task or employee conversation and looks up from workspace when guest approaches at 10 feet from desk, acknowledging and verbally greeting guest when 7 feet from desk using an acceptable greeting.
- Maintains cleanliness by ensuring all operational items are in their designated place and keeps personal items such as beverage holders, out of sight.
- Oversees the lobby and communicates the need for housekeeping services to the Supervisor.
- Owns the Hotel Upper and Lower lobbies as their own and takes immediate action to clean and tidy the space throughout their shift.
- Answers the telephone, directing the calls appropriately.

**Guest Experience**:

- Acts with professionalism and provides a service standard that elevates the guest experience.
- Acts as an ambassador of the Hotel & Sun Peaks, as prompted by guests for direction and insight on internal and external events.
- Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.
- Drives customer loyalty by building individualized connections with guests.
- 1-year minimum Front Desk experience in any field; resort experience is a vital asset
- Post-secondary education in accounting, hospitality, or related field
- Dedicated to working within a dynamic team that focuses on collaboration and guest experience
- Proficiency with computer systems required, such as Microsoft Office and Opera
- Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs
- Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities
- Leadership skills with the ability to coach, redirect, and motivate team members

**Why join us?**

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer.

In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

**The perks and benefits you’ll get to enjoy**:

- Winter/Summer Season Lift, Trail, and Golf passes (varies by position)
- Access to our Employee and Family Assistance Program
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family hotel rates at Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

  • Reservations Agent

    4 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel & Conference Centre Full time

    Imagine arriving to work at a stunning slope-side hotel with mountain activities to thrill with skiing, boarding or enjoying the snowy outdoors! We are currently seeking to recruit an outstanding Reservations Agent to join our room Reservations department. The Reservations Agent plays a vital role in establishing a positive experience for our guests as they...

  • Guest Services Manager

    3 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel Full time

    **ROLE PROPOSITION** **Physical Requirement**: Sedentary, work activities involve handling loads up to 5kg; Predominately in an indoor setting. **ACCOUNTABILITIES**: - Demonstrates what it means to be a ‘Service Champion’ for the role modelling welcoming hospitality and exemplifying excellence in service for the Guest Services team - Taking the...

  • Guest Services Representative

    2 months ago

    Sun Peaks, Canada Sun Peaks Resort LLPSun Peaks Grand Hotel & Conference Centre Full time

    **Role Proposition**: **Accountabilities**: - Daily operation of the Guest Services desks in the Village Day Lodge, including ticket sales - Contact position for guests regarding lift tickets, Season Passes sales for Summer and Winter, booking biking lessons and summer activities as well as resort information - Deals with guests in an efficient, courteous,...

  • Guest Services Representative

    2 weeks ago

    Sun Peaks, British Columbia, Canada Sun Peaks Resort LLPSun Peaks Grand Hotel & Conference Centre Full time

    Role Proposition:Accountabilities: Daily operation of the Guest Services desks in the Village Day Lodge, including ticket sales Contact position for guests regarding lift tickets, Season Passes sales for Summer and Winter, booking biking lessons and summer activities as well as resort information Deals with guests in an efficient, courteous, respectful, and...

  • Front Desk Agent

    4 weeks ago

    Sun Peaks, Canada Bear Country Property Management Full time

    Bear Country Property Management is looking for a Front Desk Agent. We are located at Sun Peaks Resort, British Columbia. The Front Desk Agent is responsible for ensuring guests at our property have a satisfying stay. The duties include taking reservations, greeting, and welcoming customers, checking guests in and out, and issuing room keys. Staff...

  • Reservations Agent

    2 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel Full time

    **Role Proposition**: **Accountabilities**: - Delivers quality service when assisting guests with booking their holiday, including offering to book restaurant reservations, resort activities and services - Shares knowledge about current pricing and promotions with Room Division Colleagues - Maintains a professional and friendly presence in the Reservations...

  • Reservations Agent

    4 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel Full time

    **Role Proposition**: **Physical Requirement**: Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately working in an indoor setting. **Accountabilities**: - Delivers quality service when assisting guests with booking their holiday, including offering to book restaurant reservations, resort activities and services - Shares...

  • Reservations Agent

    1 week ago

    Sun Peaks, Canada Sun Peaks Grand Hotel Full time

    **Compensation Information**: $19.43 per hour **Physical Requirement**: Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately working in an indoor setting. **Accountabilities**: - Delivers quality service when assisting guests with booking their holiday, including offering to book restaurant reservations, resort...

  • Guest Services Representative

    3 days ago

    Sun Peaks, Canada Sun Peaks Resort LLPSun Peaks Grand Hotel & Conference Centre Full time

    **Compensation Information**: $18.75 per hour **Physical Requirement**: Light, work activities include handling loads up to 5 KG, predominantly in an indoor setting. **This job position requires physical presence at the designated location.** **Accountabilities**: - Daily operation of the Guest Services desks in the Village Day Lodge, including ticket...

  • Front Office Supervisor

    2 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel Full time

    **Compensation Information**: $23.00, per hour **Physical Requirement**: Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting. **Accountabilities**: **Operations**: - Covers all shift types (AM/PM/Nights) as required - Champions quality service when assisting with guest check ins, check outs and additional...

  • Front Office Supervisor

    2 weeks ago

    Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel Full time

    Compensation Information:$23.00, per hourPhysical Requirement:Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.Accountabilities:Operations: Covers all shift types (AM/PM/Nights) as required Champions quality service when assisting with guest check ins, check outs and additional hotel standard special requests...

  • Night Manager

    3 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel Full time

    **Compensation Information**: $23.00 per hour **Physical Requirement**: Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting. **Accountabilities**: **Operations**: - Champions quality service when assisting with guest check-ins, check-outs, and additional hotel standard special requests as it relates to their...

  • Reservations Supervisor

    3 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel Full time

    **Compensation Information**: $23.10 per hour **Physical Requirement**: Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately working in an indoor setting. **Accountabilities**: - Answers phones and completes full cycle reservation requests with the goal of converting calls to rooms booked - Communicates booking trends...

  • Conference Services Manager

    2 weeks ago

    Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full time

    Are you passionate about hospitality and providing exceptional experiences? Do you thrive in a dynamic and fast-paced environment where every day is different? If you answered yes, Sun Peaks Grand seeks a dedicated and experienced Conference Services Manager to join our on-site team. This is an exciting opportunity to play a pivotal role in creating...

  • Conference Services Manager

    4 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel & Conference Centre Full time

    Are you passionate about hospitality and providing exceptional experiences? Do you thrive in a dynamic and fast-paced environment where every day is different? If you answered yes, Sun Peaks Grand seeks a dedicated and experienced Conference Services Manager to join our on-site team. This is an exciting opportunity to play a pivotal role in creating...

  • Conference Services Sale Manager

    2 months ago

    Sun Peaks, Canada Sun Peaks Grand Hotel and Conference Centre Full time

    **ROLE PROPOSITION**: **Business Development** - Develop and implement action plans for Social and Events markets aligned within the annual sales strategy. - Determine and recommend prospective customers and follow through on all potential business. - Be aware and in contact with comp set counterparts - Coordinate and arrange site inspections, of community...

  • Conference Services Manager

    4 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel Full time

    Are you passionate about hospitality and providing exceptional experiences? Do you thrive in a dynamic and fast-paced environment where every day is different? If you answered yes, Sun Peaks Grand seeks a dedicated and experienced Conference Services Manager to join our on-site team. This is an exciting opportunity to play a pivotal role in creating...

  • Hot Tub Service Technician

    3 weeks ago

    Sun Peaks, Canada Sun Peaks Aquatics Full time

    **Company**:Slopeside Property Management Ltd. **Job Title**: Hot Tub Service Technician **Job ID**:SPM01 Our primary objective is to provide the best service for our customers and to take care of all of their and their guests needs. A Hot Tub Service Technicians job involves diagnosing and repairing hot tubs. Hot Tub Service Technicians must have...

  • Mantles Host

    1 month ago

    Sun Peaks, Canada Sun Peaks Grand Hotel Full time

    **Role Proposition**: Mantles Restaurant & Lounge, located in the lower lobby of the Sun Peaks Grand and in the heart of the village core, welcomes hotel guests, visitors to Sun Peaks Resort and the local community alike. Throughout the dining and lounge spaces the team works to responsibly cultivate a mountain of taste, care, and memories. The Host & Food...

  • Pool Attendant

    4 weeks ago

    Sun Peaks, Canada Sun Peaks Grand Hotel & Conference Centre Full time

    Imagine arriving to work at a stunning slope-side hotel after lapping one of our three mountains on your Mountain Bike or the luxurious Golf course in the mountains. Do you enjoy spending your time overlooking the mountains, we are looking to bring in a Pool Attendant for the the upcoming Summer. The Pool Attendant plays an integral role in the Guest...