Onboarding Specialist

1 month ago


Edmonton, Alberta, Canada Softworks Group Full time
Job Title: Onboarding Coordinator

We are seeking a highly skilled Onboarding Coordinator to join our Edmonton team. As an expert in AlinityTM, you will play a lead role in training customers and providing advice to enable them to get the most out of the system. Your responsibilities will include developing training materials, contributing to the continuous improvement of our training process and products, and delivering exceptional customer service.

The ideal candidate will possess excellent verbal communication skills, a genuine passion for ensuring customer success, and a strong technical aptitude. You will be responsible for developing expert-level skills in AlinityTM, delivering training sessions to customers, working with our technical writer to create and refine training resources, and managing the scheduling of the training process.

Required Skills and Experience:

  • At least 1 year of experience working in a similar role
  • Excellent verbal and written communication skills
  • Problem-solving skills with a customer-centric mindset, dedicated to delivering exceptional service and value to customers
  • Proven ability to build strong working relationships with clients and internal stakeholders
  • Strong technical aptitude and proficiency with software applications, databases, and related technologies
  • Experience in any regulatory field would be a plus

We offer:

  • Work from home
  • Flexible working hours
  • Home office setup stipend
  • Great healthcare + dental benefits
  • Profit sharing
  • Flexible paid leave
  • Professional development program

At Softworks, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. Softworks is an Equal Opportunity Employer.


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