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Onboarding Specialist

1 month ago

Edmonton, Alberta, Canada Softworks Group Full time
Job Title: Onboarding Coordinator

We are seeking a highly skilled Onboarding Coordinator to join our team at Softworks Group. As an Onboarding Coordinator, you will play a key role in ensuring a seamless onboarding experience for our customers.

Key Responsibilities:
  • Develop in-depth knowledge of our core product, AlinityTM, and its features.
  • Deliver training sessions to customers using webinars and one-on-one online training.
  • Collaborate with our technical writer to create and refine training resources.
  • Manage the scheduling of the training process and coordinate with the technical team to provide clients with an exceptional end-to-end implementation and onboarding experience.
  • Apply your business acumen to develop a deep understanding of customer requirements and create training scenarios that closely match customer scenarios.
  • Work with the technical team to identify gaps in functionality that may need to be addressed through customization of the product.
  • Provide supplemental training to customers as needed after the onboarding process.
Requirements:
  • At least 1 year of experience working in a similar role.
  • Excellent verbal and written communication skills.
  • Problem-solving skills with a customer-centric mindset, dedicated to delivering exceptional service and value to customers.
  • Proven ability to build strong working relationships with clients and internal stakeholders.
  • Strong technical aptitude and proficiency with software applications, databases, and related technologies.
  • Experience in any regulatory field would be a plus.
What We Offer:
  • Flexible working hours.
  • Home office setup stipend.
  • Great healthcare and dental benefits.
  • Profit sharing.
  • Flexible paid leave.
  • Professional development program.

We are an equal opportunity employer and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We believe that bringing diverse individuals together allows us to build better products and a better overall company.