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Assistant Store Leader

2 months ago

Calgary, Alberta, Canada Tapestry Full time
Job Title: Assistant Store Leader - Retail Manager

About the Role:

We are seeking a highly skilled and experienced Assistant Store Leader to join our team at Tapestry. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates to achieve exceptional results.

Key Responsibilities:

  • Client & Service Expert:
    • Develop and implement business-driving initiatives to build repeat business and attract new customers.
    • Communicate and achieve store productivity targets, including sales per hour, average transaction value, and customer capture rate.
    • Ensure all sales associates and leadership complete sales training programs and develop strong product knowledge across all categories.
    • Model and supervise the selling environment, providing consistent coaching on sales training processes to ensure exceptional customer service and sales.
  • Leadership Presence/Steward of Talent:
    • Assist the Store Manager in achieving financial success through improvement of measurable results that positively impact store performance.
    • Responsible for assuming the Store Manager role in their absence.
    • Lead by example, achieving personal sales goals and educating the team on sales plans, personal goals, and measurable statistics.
    • Ability to network in the community to ensure open positions are filled efficiently with minimal impact on the business.
    • Conduct ongoing review and assessment of employee performance.
  • Building Brand Equity:
    • Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
    • Ensure brand and operating standards are met to support brand consistency.
    • Ensure visual merchandising directives are implemented, and store presentation standards are achieved and maintained.
    • Communicate merchandise sell-through, stock position, business trend information, product issues, and customer feedback to the Store Manager to increase customer service and sales.
  • Operational Excellence:
    • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
    • Assist the Store Manager in maintaining payroll budget by managing schedules and making necessary adjustments when the business warrants.
    • Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
    • Ability to accurately manage the processing of all POS transactions to maintain inventory integrity.

Requirements:

  • Professional sales development and exceptional interpersonal skills.
  • Strong leadership qualities, with the ability to communicate effectively with all levels within the organization and to our client base.
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
  • Comfortable making decisions and mediating conflict within a team environment.
  • Proficient in Windows-based software, including Excel, Word, and Outlook.

Preferred Qualifications:

  • Minimum 3 years of management experience in a comparable retail environment.
  • College degree preferred.
  • Prior luxury goods experience preferred.

Physical Requirements:

  • Available to work store schedule, as needed, including evenings and weekends.
  • Standing for extended periods of time.
  • Able to safely lift boxes up to 40 pounds.
  • Comfortable climbing ladders.