Assistant Retail Store Leader

1 month ago


Calgary, Alberta, Canada Rocky Mountain Soap Company Full time
About the Role

The Assistant Retail Store Leader is a key member of our store team, responsible for supporting the Store Leader in the day-to-day operations of our Rocky Mountain Soap location. In the absence of the Store Leader, this role is accountable for the complete and seamless operations of the store location, ensuring an engaging and authentic customer and employee experience.

Key Responsibilities
  • Set the example by demonstrating exceptional customer service and selling skills aligned with our service standards and expectations.
  • Support the Store Leader in utilizing our RMSC training tools to train, develop, and actively coach and support the team to delight customers as they experience our products.
  • Address customer concerns and complaints readily and with intent to exceed expectations.
  • In the absence of the Store Leader, lead and motivate the store team, consistently setting the example of demonstrating and living by our RMSC core values.
  • Actively work to improve performance by pursuing opportunities for continuous learning and feedback.
  • Coach, guide, and genuinely connect with the team, providing consistent and thoughtful feedback to ensure team members know where they stand and how they contribute to the team.
  • Support the Store Leader in ensuring all inventory management processes are completed.
  • Report quality issues timely and ensure all products on the sales floor meet our brand standards for quality and presentation.
  • Lead the store in all sustainability efforts and initiatives.
  • Actively lead and coach all team members to drive revenue and performance metrics.
What We Offer
  • A competitive hourly rate of $22.00 - $25.00, depending on experience, with the opportunity to earn additional monthly retail bonuses based on performance.
  • Significant product discounts and quarterly allowances.
  • Subsidized group medical and dental benefits for you and your family.
  • Share in Rocky's success through our Great Game profit-sharing program.
  • Generous paid annual vacation and personal days.
  • Healthy lifestyle support through an annual allowance.
  • Access to a dedicated Rocky coach to help you optimize your potential.
  • The opportunity to participate in Culture Club organized activities.
How to Apply

We are accepting applications for the Assistant Retail Store Leader position until a suitable candidate is found. Eligibility: Candidates must be legally authorized to work in Canada.



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