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Field Service Technician

2 months ago

Burnaby, British Columbia, Canada Konica Minolta Full time
Job Summary

Konica Minolta is seeking a highly skilled and motivated Office Systems Specialist to join our team. As a key member of our service team, you will be responsible for maintaining and repairing multifunctional products, resolving customer printing issues, and providing exceptional customer service.

Key Responsibilities
  • Maintain and repair multifunctional products, including printers, scanners, and copiers
  • Resolve customer printing issues, including troubleshooting and repair
  • Provide exceptional customer service, including responding to customer inquiries and resolving issues in a timely and professional manner
  • Maintain accurate records and reports, including service history and customer interactions
  • Collaborate with sales team to identify and address customer needs
  • Stay up-to-date with new technologies and product developments
  • Travel within assigned territory, including occasional out-of-territory work
Requirements
  • 0-2 years of technical experience in electronics or software repair
  • Knowledge of basic Microsoft operating systems and common network concepts
  • Basic awareness of common solutions and troubleshooting techniques
  • Low to mid-end office systems certifications
  • Good verbal and written communication skills
  • Ability to work independently and as part of a team
  • Valid driver's license and reliable vehicle
  • Ability to travel within Canada and the US
Preferred Qualifications
  • CompTIA A+ Certification
  • CompTIA Net+ Certification
  • CompTIA CDIA+ Certification
  • Microsoft MCP or MCITP Certification
What We Offer

Konica Minolta offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.