Customer Service Representative

2 days ago

Ottawa, Ontario, Canada Scotiabank Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, assisting with inquiries, and promoting our client-focused culture.

Key Responsibilities

  • Assist clients with inquiries and provide personalized solutions to meet their needs
  • Use discretion and problem-solving skills to resolve client issues
  • Facilitate a culture of passion, accountability, and collaboration within the team
  • Work in a fast-paced environment with high volumes and tight deadlines

Requirements

  • Fluency in English and one of the following languages: Cantonese or Mandarin
  • Broad knowledge of investment products and procedures relating to securities settlement
  • Ability to work in a dynamic environment with changing priorities and deadlines
  • Strong written and verbal communication skills
  • Ability to utilize time-management and prioritization skills

Preferred Qualifications

  • Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
  • Completed a post-secondary education in Commerce/Business, or Financial Planning
  • Prior work experience in a brokerage or Contact Centre
  • Knowledge of the Financial Services Industry

What We Offer

  • Competitive pay and benefits package
  • Opportunity to gain valuable industry knowledge and experience
  • Opportunity to advance your career through other roles within Wealth Management and Scotiabank
  • A workplace culture built around inclusion, diversity, and potential
  • Comprehensive training program for all successful candidates

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