Senior Vice President, Client Service Director

4 weeks ago


Burnaby, British Columbia, Canada HUB International Full time

Position Overview:

The Senior Vice President, Client Service Director at HUB International is responsible for leading the Client Service Centre team to achieve overall growth and profitability targets. This involves overseeing the contact center and assigned branches, collaborating with the Vice President to develop and execute the annual business plan, and ensuring consistent application of insurer and HUB corporate policies and procedures.

Key Responsibilities:

  • Develop and execute strategies to drive revenue growth, customer acquisition, and retention, including referral programs, inbound upsell, and outbound dialing initiatives.
  • Collaborate with other business areas to provide leadership, support, and mentorship to team members.
  • Assess market trends and identify opportunities to obtain new clients, monitor business results, and take corrective action as needed.
  • Develop and implement sales strategies to drive revenue growth and customer acquisition.
  • Ensure effective application of insurer and HUB corporate policies and procedures.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and team-oriented work environment.
  • Comprehensive training and support.

Requirements:

  • 5-7 years of relevant experience in client service management.
  • Strong leadership and communication skills.
  • Ability to analyze market trends and develop effective sales strategies.
  • Proven track record of driving revenue growth and customer acquisition.

Our Culture:

  • We value innovation, entrepreneurship, and teamwork.
  • We strive to provide exceptional customer service and support.
  • We invest in our employees' growth and development.


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