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Operations Manager

2 months ago

Brampton, Ontario, Canada Reliance Home Comfort Full time

About Reliance Home Comfort

We are a leading provider of home comfort solutions, serving over 2 million customers across North America. Our team of 2,600 dedicated professionals is committed to delivering exceptional service and products to our customers.

Job Summary

We are seeking a highly motivated and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading a team of field operations professionals to ensure the delivery of high-quality services to our customers.

Key Responsibilities

  • Lead and manage a team of field operations professionals to achieve operational excellence and customer satisfaction.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to drive business growth and customer satisfaction.
  • Monitor and analyze key performance indicators to identify areas for improvement.
  • Develop and implement training programs to enhance the skills and knowledge of field operations professionals.
  • Build and maintain strong relationships with customers, vendors, and internal stakeholders.
  • Drive business growth through strategic planning and execution.

Requirements

  • 3-5 years of progressive experience in a field operations leadership role.
  • Knowledge and technical experience within the HVAC and/or water heater industry.
  • Gas Fitter 2 or 313d license (asset).
  • Sales experience and a demonstrated ability to meet sales quotas (asset).
  • Demonstrated results in driving process control, productivity/quality improvement.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Highly motivated to succeed with the ability to build team spirit, motivate team members, and encourage collaboration.
  • Professional negotiation skills with the ability to influence and drive change.
  • Strong initiative to drive results with speed of implementation.
  • Strong ability to develop effective relationships with team, internal, and external stakeholders.
  • Ability to challenge the status quo and help drive change.
  • Experience in a management role within a unionized environment (asset).

What We Offer

  • A competitive base pay plus the ability to earn more tied to your success.
  • A great benefits plan for you and your family.
  • Career paths so you can advance in the company.
  • A variety of perks for high-performing team members, including the chance to win and be part of our annual President's Club trip to a tropical destination.
  • Award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team.

Why Reliance Home Comfort?

We are a trusted source and a leading provider of home comfort solutions. We are committed to delivering exceptional service and products to our customers. Our team is dedicated to making a difference in the lives of our customers and our community.