Convention Services Manager

2 weeks ago


Toronto, Ontario, Canada Silver Hotel Group Full time

About the Role

The Convention Services Manager will be responsible for planning, organizing, and managing in-house details for large groups and convention bookings. This includes coordinating menus, set-up, and other logistical aspects. The successful candidate will also participate in negotiating meetings and functions rooms, rates, and related requirements. Additionally, they will work to maximize room and meeting space, revenues, and profits while delivering a quality product.

Key Responsibilities

  • Work closely with the Sales, Catering, and Banquet teams
  • Provide exceptional customer service to on-site group and catering customers
  • Lead BEO meetings, including distribution
  • Upsell banquet services and increase catering sales
  • Log and maintain all client communications in the system
  • Attend weekly Revenue Management, Sales, and Group Pickup Meetings
  • Collaborate with Sales Managers to ensure client satisfaction
  • Efficiently handle inquiry calls and monitor the flow of paperwork related to confirming function details
  • Generate "thank you" notes to clients and follow up on negative feedback as necessary
  • Conduct hotel site inspections and client presentations
  • Develop contemporary set-ups, menus, and functions for groups
  • Work closely with the Banquet department on operations and event execution

Requirements

  • Previous work experience as a hotel Convention Services Manager in a 3-5 star property is required
  • University or College diploma in Hospitality is an asset
  • Strong computer skills and knowledge of Microsoft Office are essential
  • Organized, results-oriented, and able to work under pressure
  • Proven experience motivating and inspiring a team to achieve strong performance results
  • Strong problem-solving and creative thinking skills
  • Ability to work in a fast-paced environment and maintain composure with guests and team members


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