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Program Delivery Coordinator

2 months ago


Banff, Alberta, Canada Banff Centre for Arts and Creativity Full time
Program Delivery Specialist

At Banff Centre for Arts and Creativity, we are seeking a highly skilled and organized Program Delivery Specialist to join our team. This is a unique opportunity to work closely with our leadership area, interpreting program production needs and collaborating with the program delivery production team to secure and schedule required resources.

Key Responsibilities
  • Provide logistical and administrative support in the planning and organization of program-related events, such as faculty and participant presentations, readings, open studios, performances, happenings, concerts, and theatre productions.
  • Work with all departments in assessing leadership programs and special project needs.
  • Provide program delivery assessments, adjudication support, and plan and execute the day-to-day program delivery requirements.
  • Oversee the setup and operation of technology, software, and digital platforms used for program delivery, ensuring they align with programming intentions and Banff Centre policies and protocols.
  • Lead the coordinator team in realizing program delivery needs, such as digital and print materials, and creative, cultural, or ceremonial sessions.
  • Work closely with Program Managers and Directors to curate the faculty and participant experience in digital and on-campus workshops and learning spaces.
  • Plan, execute, and troubleshoot all set-up requirements to achieve and maintain a high-quality experience.
  • Communicate and maintain program schedules created by faculty, Program Managers, and Directors throughout programs.
  • Complete administrative tasks in service of program delivery associated with sourcing, procurement, purchasing, payments, and financial reconciliation.
  • Prepare and process purchase orders, payments requests, cheque requisitions, petty cash vouchers, reimbursement, and expense claims, and A/R adjustments for program expenses.
  • Act as a key liaison with program participants, faculty, and special guests, and facilitate communication with other Banff Centre departments.
  • Provide exceptional customer service delivery and demonstrate the ability to find solutions to problems when dealing with internal or external clients, artists, participants, staff, special guests, and contractors.
  • Gather and communicate all details, including logistical and artist care requirements, via Group Resume Form (GRF) and Banquet Event Orders (BEOs) with all Banff Centre departments. Verify bedroom and venue bookings for assigned programs – notify program manager or director of any problems and provide potential solutions where possible.
Qualifications and Educational Requirements
  • 5 or more years' experience in project or event production environments or related experience preferably in a post-secondary or client service environment.
  • Completion of a University degree in a related discipline such as Humanities, Arts Administration, or equivalent and transferrable experience.
  • Advanced InDesign and informational design skills.
  • Project/production scheduling skills are essential.
  • Demonstrated ability to work independently and collaboratively with teams, to lead by example, to problem-solve creatively.
  • Demonstrated experience working with a broad range of artist/participants and faculty.
  • Effective under pressure with the adaptability to shift priorities.
  • Proven project management skills with the capability to manage multiple projects.
  • Exceptional advanced organizational and time management skills.
  • High level of reliability and self-motivation.
  • Proficient with Microsoft Office Suite of products with advanced Excel skills.
  • Proficient in working in an electronic, online environment with many databases.
  • Familiar and competent with working in custom software programs and using internet and web-based communication methods.
  • Adept at new technologies, software applications, and digital platforms.
Special Requirements
  • This position is subject to a rotating schedule and will include evenings and weekends. This rotating schedule is dictated by programming and programming event activity.
Employment Terms and Benefits
  • In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6-month probation period.
  • The annual salary for this position is between $61,464 and $64,521, depending on experience, based on working 40 hours per week.
  • The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
  • Benefits of working at Banff Centre are: Transitional staff housing options (based on availability) Professional development Employee Assistance Program Health care spending account Staff cafeteria and restaurant discounts Onsite fitness facility at a discounted rate – first month free for new staff