Bilingual Investment Services Representative: French/English
4 weeks ago
About Interactive Brokers
A Hybrid Role with Flexibility
Interactive Brokers Group is a technology-driven company that has been pushing boundaries since its inception in 1983. We pride ourselves on offering a cutting-edge trading platform with sophisticated features at a low cost. Our firm is built on software development, which is reflected in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the industry.
We are seeking a motivated and analytical individual with a financial services background to join our Client Services team. The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new technologies.
The representative's key responsibilities include resolving client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries may encompass a broad array of themes, including:
- Problem management with a focus on wide-scale service issues, including trade and margin analysis, product offerings, and global exchanges.
- Assistance with trading platform operation and features, including analyzing and testing existing systems and procedures to recommend enhancements.
- Margin calculations, commission structure, interest, and fees.
In addition to client service, the position requires collaboration with other local and international Client Service divisions and interaction with external departments such as Programming, Clearing, Cashiering, and Compliance on common issues. Team members can learn and grow throughout their IBKR career and are encouraged to contribute to developing Client Service systems, policies, and procedures.
Job Qualifications
Core Competencies:
- Strong product knowledge – Equities, Options, Futures, Options on Futures, FX, and Fixed Income.
- Self-starter with a highly analytical and critical-thinking mindset.
- Can handle stress and work independently and autonomously in a quick and spontaneous environment.
- Communicate effectively and precisely under changing circumstances.
Requirements:
- Bachelor's or advanced degree is required.
- Minimum two years experience at a global financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered).
- Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
- Excellent command of written and spoken English and French.
IBKR Offers a Competitive Remuneration Package
- Health, dental, disability, and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan.
We thank all applicants; however, only those selected for an interview will be contacted.
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