Enterprise Support Specialist

3 days ago


Markham, Ontario, Canada EWS Group Full time

At EWS Group, we're looking for a highly motivated and detail-oriented Enterprise Support Specialist to join our team. As a key member of our Construction Division, you'll be responsible for providing exceptional customer service and support to our clients.

About the Role

We're seeking an ambitious individual who is passionate about the construction industry and has excellent problem-solving skills. Your primary focus will be on troubleshooting client issues, maintaining a high level of professionalism, and ensuring timely resolutions.

Key Responsibilities:
  • Provide top-notch customer support via phone, email, or in-person interactions
  • Work closely with the Team Lead and Support Manager to ensure seamless communication and efficient issue resolution
  • Maintain accurate records and documentation of client interactions and issue resolutions
  • Collaborate with other departments to expedite resolutions and improve overall customer experience
About You

To succeed in this role, you should have:

  • A strong background in accounting-based applications, preferably in the construction industry
  • Excellent customer service skills and a passion for delivering exceptional results
  • Proven ability to meet deadlines and prioritize tasks effectively
  • Strong organizational and time management skills

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're a driven and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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