Technical Support Specialist
4 days ago
As a Technical Support Specialist at EWS Group, you will be an integral part of our Club Software Support Team. We are seeking an experienced and skilled individual to troubleshoot common issues related to activations, installs, and printing.
Your primary responsibilities will include:
• Troubleshooting client technical issues, including networking and permissions.
• Serving as a Tier two escalation point between clients and EWS Group.
• Running SQL scripts and creating queries to address various issues.
• Tracing software to determine root causes of issues.
• Keeping clients informed of issue progression and providing follow-up as necessary.
• Collaborating with other departments to expedite resolutions.
• Promoting and maintaining a professional, service-oriented company image.
• Assisting with testing of club products.
• Participating in after-hours rotation once knowledgeable.
Requirements
We are looking for a candidate with the following qualifications:
• 2+ years of experience in a technical role, preferably technical support.
• Experience in accounting applications, preferably in the Private or Public Golf Club Industries, or Hospitality.
• Knowledge and experience with SQL and advanced Excel.
• Experience with networking and troubleshooting, including Citrix and Virtual Servers.
• Proven ability to meet deadlines in a fast-paced environment.
• Experience with Microsoft Office Suite.
• Experience with various operating systems, including Windows 10, 11, and Server OS.
• Strong communication and problem-solving skills.
• Excellent organizational and time management skills.
About Us
EWS Group is a leading provider of enterprise management software solutions to various industries. Our vision is to be the global leader recognized by customers as the trusted provider of 'Software for Life'.
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