Strategic Program Manager

4 weeks ago

Kitchener, Ontario, Canada D2L Full time
Job Summary:

The Strategic Program Manager at D2L is responsible for coordinating the communication, resources, and efforts required to support clients with multiple, complex projects. This role works closely with clients to successfully complete current projects, modify the scope of evolving projects, and strategically plan for projects in mid-to-long range. The Strategic Program Manager also works internally to marshal resources for current and future projects, as well as assisting product customization, product roadmap planners, and service departments in forecasting needs for strategic clients.

Key Responsibilities:
  • Understand the client's high-level vision, goals, and objectives and communicate that client vision to appropriate D2L groups throughout the client life cycle.
  • Synchronize client expectations and D2L product and service capabilities as both the client vision and product evolve.
  • Promote a partnership relationship by listening to client product advice, supporting client research, and maintaining frequent communication and collaboration on local and regional meetings, conferences, and events.
  • Manage cross-functional and inter-departmental teams.
  • Coordinate external and internal communication to decrease duplication or misapplication of effort and increase alignment of internal resources and client vision.
  • Responsible for overall successful planning and delivery of client projects.
  • Resolution of issues within the program and, where necessary, the escalation of issues to senior management.
  • Management of partner projects (as applicable).
  • Ensures maximum efficiency in the allocation of resources and supports internal planning of personnel and resource needs.
  • Supports product planning, including incorporation of appropriate customizations into the core product base.
  • Proactively monitors client success metrics and provides strategic advice for planning future projects.
  • Contributes to and participates in strategic account planning with client, account management, and other stakeholders.
  • Develops and manages program plans/charters; obtains appropriate client and D2L approvals and sign-offs.
  • Determines, monitors, and reviews all project economics to include costs, operational budgets, staffing requirements, resources, and risk.
  • Develops project control and reporting procedures and manages changes in operational plan.
  • Coaches and advises team members to accomplish project goals, to meet established schedules, and resolve technical/operational issues.
  • Aligns clients and D2L project planning and program development methodologies to maximize success and minimize costs.
  • Conducts post-project reviews and provides client reporting and internal feedback for continuous improvement.
  • Reports progress to senior management.

Requirements:
  • 5+ years of experience in managing projects or administering technology programs.
  • Proven ability to establish strategic outcomes and measurements.
  • Proven ability to build and maintain relationships at the executive level.
  • High energy level, demonstrated drive to succeed, and a sense of urgency.
  • Experience analyzing data and presenting statistical and narrative reports.
  • Experience within a fast-paced, growth organization is ideal.
  • Project management or program management certification a plus.
  • Demonstrated expertise in adhering to and deeply comprehending project management methodologies.

Education:
  • Bachelor's degree required; MBA or related graduate degree preferred.

Why D2L:
  • Impactful work transforming the way the world learns.
  • Flexible work arrangements.
  • Learning and Growth opportunities.
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program.
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments.
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more).
  • Retirement planning.
  • 2 Paid Volunteer Days.
  • Competitive Benefits Package.
  • Home Internet Reimbursements.
  • Employee Referral Program.
  • Wellness Reimbursement.
  • Employee Recognition.
  • Social Events.
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne.

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