Digital Transformation Leader for Customer Experience

2 weeks ago

Toronto, Ontario, Canada Société Financière Manuvie Full time

About Société Financière Manuvie


We are a leading international financial services provider helping people make informed decisions and live better lives. To learn more about us, visit our website.



Role Summary

This is an exciting opportunity to drive the evolution and adoption of digital guidelines & standards at Société Financière Manuvie. As Director, Global Digital Acceleration, you will act as the lead facilitator partnering with stakeholders to activate these guidelines & standards across the enterprise.



Key Responsibilities

  • Lead planning, implementation, and measurement associated with the digital governance framework defined by Digital Customer Guidelines.
  • Own the guidelines & standards framework and develop a roadmap for continued evolution to support the evolving industry.
  • Identify functional owners and partner with them to ensure guidelines & standards have supporting tools, practices, and training created to support teams.
  • Leverage latest ways of working to develop strategies and tactics for realizing digital customer leadership goals inside the organization.
  • Govern the ongoing evolution of digital customer guidelines & standards in the organization.
  • Stay connected to emerging trends and best practices related to digital product management.


Requirements

To succeed in this role, you should have:



  • A minimum of 5 years of experience in digital product management with a comprehensive understanding of digital engagement.
  • Extensive knowledge on digital practices and governance.
  • Product Management certification is desirable.
  • MBA or equivalent degree preferred.
  • Background in Financial Services/Insurance is a plus.


Benefits

Société Financière Manuvie offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.


We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.


The salary range for this position is $103,050.00 - $185,490.00 CAD per year.


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